Carolinas HealthCare System
Job Summary Establishes and maintains on-going patient connections through enterprise navigation and a virtual continuum of care. Essential Functions Utilizes a Computer Technology Integrated (CTI) telephone answering system for processing inbound and outgoing calls. Demonstrates proficiency in database applications used on a daily basis. Assigns all concerns to appropriate personnel within a timely manner. Schedules reminder calls and follow-up calls to obtain feedback regarding patient experience. Assists clients during times of phone and power outages by maintaining a positive and professional attitude during emergency situations and utilizing the emergency phone system. Physical Requirements Sitting, standing and walking required. Occasional squatting, bending, kneeling, reaching, twisting and stair climbing required. Must be able to lift up to 10 pounds. Education, Experience and Certifications High School Diploma or GED required; Bachelors Degree preferred. Superior customer service skills and medical terminology preferred. Knowledge of Microsoft office applications and 2 years experience in medical setting preferred. At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations. As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
Carolinas HealthCare System
Website : http://www.carolinashealthcare.org/
Carolinas HealthCare System, one of the nation's leading and most innovative healthcare organizations, provides a full spectrum of healthcare and wellness programs throughout North and South Carolina. Our diverse network of more than 791 care locations includes academic medical centers, hospitals, healthcare pavilions, physician practices, destination centers, surgical and rehabilitation centers, home health agencies, nursing homes, and hospice and palliative care. Carolinas HealthCare System works to improve and enhance the overall health and wellbeing of its communities through high quality patient care, education and research programs, and a variety of collaborative partnerships and initiatives. Carolinas HealthCare System is an outgrowth of a community hospital originally founded in 1940. Since that time Carolinas HealthCare System has grown into one of the nation’s largest and most comprehensive systems, with more than 60,000 full-time and part-time employees, more than 7,460 licensed beds (acute care and post-acute care), and an annual budget exceeding $7.7 billion (comparable to many Fortune 500 companies).