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Job Details

Deputy Chief Information Officer for Information System Operations

Company name
South Carolina Department of Health and Human Services

Columbia, SC

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Job Description
The South Carolina Department of Health and Human Services (SCDHHS or \the agency\), through its Office of Information Management (OIM), is replacing its legacy, mainframe-based information systems with a distributed computing solution. This new Medicaid Enterprise System (MES), based on a service-oriented architecture (SOA), conforms to Medicaid Information Technology Architecture (MITA) version 3.0 modularity standards.  The MES is designed to disperse core information system functions--including member eligibility, provider management, prior authorization, and claims processing--across multiple subsystems. Each subsystem is implemented and operated by specialized teams that provide integrated application, infrastructure, and operations solutions (\Medicaid-as-a-Service\).The MES is one of the largest and most complex IT and Operations transformation efforts in the history of South Carolina state government. The results will have a dramatic impact on the work of thousands of DHHS Medicaid staff, the service delivery of more than 45,000 Medicaid providers, and the lives of more than 1.1 million Medicaid beneficiaries. SCDHHS is seeking experienced, qualified, and highly motivated leaders to ensure the success of this transformation initiative within an extremely ambitious three-to-five-year time frame.

The Deputy Chief Information Officer (\Deputy CIO\ or \Deputy\) for Information System Operations is a new position that will serve as the operational leader for the Information System Operations (ISO) division of OIM. Reporting directly to the agency CIO, the Deputy will join a small team of OIM technology and operations leaders charged with executing the transformation strategy articulated by the CIO and the federal Centers for Medicare and Medicaid Services (CMS). Working together, transformation leadership team members shall conduct all functional planning, operations management, project oversight, progress monitoring, risk management, and issue remediation activities necessary to ensure a smooth transition to the Medicaid-as-a-Service model.  Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards.  Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. Promotes workforce engagement. The Deputy CIO for ISO is directly responsible for developing, operating, and incrementally improving a catalog of Information Technology Service Management (ITSM) and software development lifecycle (SDLC) services supporting system integration (SI); solution design, development, and implementation (DDI); and system operations and maintenance (O&M) activities.  The articulation of these services shall adhere to ITSM and MITA 3.0 principles. While the ISO service catalog is expected to mature, initially it shall include the following service categories:  Transition Planning and Support  Solution Architecture  Change Management  Service Asset and Configuration Management  Service Validation and Testing    Release and Deployment Management  Evaluation Services  Event, Incident, and Problem Management  Access Management  Application Management  Vendor Relationship Management  MITA CertificationThe Deputy CIO for ISO will work with other transformation leadership team members to ensure that all ISO service categories and services are comprehensive, mission-focused, and can be implemented in an efficient and cost-effective manner. The Deputy CIO for ISO is expected to oversee a discrete set of SDLC models, used to rapidly scope and deploy solutions for specific SI, DDI, and O&M projects sponsored by OIM. Each of the services in the ISO service catalog will have key performance indicators (KPIs) measuring the effectiveness of service operations management and outputs. These KPIs shall be monitored as part of an agency-wide performance improvement effort, and the Deputy shall participate in this monitoring process to support continuous service improvement (CSI) efforts within ISO. The Deputy shall also participate in agency-wide data management efforts and collaborate with agency executives focused on health outcomes and related financial research and data analytics. The Deputy CIO for ISO shall maintain an effective organizational team and create a performance-driven climate to motivate staff to accomplish mission critical operations and objectives. This includes promoting workforce engagement, supporting and directing innovation, and performing all fundamental supervisory functions in accordance with Equal Employment Opportunity Commission (EEOC) standards. The Deputy shall set high expectations for customer service within ISO--for internal and external customers as well as vendor relationships--and model behavior accordingly. The Deputy CIO for ISO shall manage an efficient and cost-effective organization that demonstrates viable  financial practices according to the OIM annual budget, contracts administration requirements, and state procurement standards. The Deputy shall participate in strategic planning and advise the CIO and agency executives on technology and operations decisions and their business and budget impacts. The Deputy shall be a key stakeholder in the OIM transformation governance process, ensuring that project oversight and OIM steering committee decisions about infrastructure, network, and security investments are fully informed and represent the best value to SCDHHS and the taxpayers of South Carolina.  The Deputy CIO for ISO shall stay current with new and emerging technologies and practices related to various SDLC models and their application, SOA and architecture review/governance, project execution and progress tracking, enterprise-level solutioning, relational and non-relational databases, enterprise service bus (ESB) and enterprise data warehouse (EDW) implementations, and multi-vendor integration (MVI) practices. The Deputy shall maintain current knowledge of government health program and payor program issues and develop and maintain effective relationships with CMS to ensure success of the transformation initiative. The Deputy CIO for ISO shall also maintain effective relationships with the engagement and project managers of vendor organizations providing SI, DDI, and O&M services for OIM.

Job Requirements
The candidate must have earned at least a Bachelor's degree (master's preferred) in a relevant discipline, such as computer science, engineering, information systems, application development, business administration, or public administration. All degrees must be from a higher education institution recognized by the US Department of Education and Council for Higher Education Accreditation (CHEA). The candidate must have at least 10 years' experience in information technology implementation and management, with at least five years' experience in an IT director or executive role. SCDHHS may accept an equivalent combination of education and relevant direct experience to meet the minimum requirement. Must have and maintain a valid driver's license.Additional Requirements:Occasional overnight travel.Requires holder to drive routinelyovertime and/or weekend work with Deputy approval.
Lifting Requirements: 15 lbs.Some in-state and out-of-state travel required. Must be able to work beyond scheduled work hours.

Preferred Qualifications:
The candidate should have experience leading teams and/or organizations through significant process and technology transformation. This includes the ability to improve operational efficiency, service delivery, and information management across an organization. The candidate should have exceptional project management skills including the ability to manage multiple projects in a cross-functional environment. The candidate should have expertise in budget planning, financial management, and resource management (including the ability to develop cost-effective approaches to organizational needs). The candidate should have the ability to communicate effectively, in both written and oral forms, and to articulate complex technology and operations solutions in business terms.The candidate should have experience with directing complex SI and DDI projects that include the coordination of DDI and O&M efforts from multiple technical teams and vendors. The candidate should have experience implementing and/or managing enterprise-level security, especially in environments with highly sensitive data such as financial, insurance, and health care. Experience in the development of enterprise-wide architecture and related technology systems governance is critical. The candidate should demonstrate experience with several infrastructure and networking service models--including commercial and/or private cloud services--and their application to solution implementation and application development projects. Experience in health care information technology, including insurance, hospitals, or health care but especially public sector health--Medicaid, Medicare, Tricare--is a plus.The candidate should demonstrate an extreme focus on translating strategy into action and achieving measurable results in a dynamic environment. This position will entail rapid implementation of strategy and tactics to meet the goals of the transformation initiative, demonstration of progress toward goals at key milestones, and the ability to quickly modify or change strategies/tactics if milestones are not met. The candidate should be prepared to offer examples of the above during the application and interview process.  

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South Carolina Department of Health and Human Services

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