Carolinas HealthCare System
Job Req ID: 154854
Position Number: 00141150
Employment Type: Full Time
Shift Details: M - F, 8 a.m. - 5 p.m.
Standard Hours: 40.00
Department Name: Live Answer - Union
Location: Live Answer - Regional Centers
Location Details: Waxhaw
Provides clerical support services in all areas of expertise and knowledge. Assists one or more groups of physicians, advanced clinical practitioners, providers, clinical, and non-clinical team members. Ensures competent and accurate appointment scheduling while maintaining the efficient flow of all incoming and outbound calls. Provides appropriate screening, handling and routing of incoming phone calls and ensures patient messages are taken appropriately with pertinent information. Initiates outbound calls per established work queues, lists and assignments.
* Answers inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. * Schedules various types of appointments for physicians, advanced clinical practitioners, and other clinicians, and communicates any necessary instructions to the patient. * Contacts patients by phone to remind of upcoming appointment(s), to ask follow up care questions, and to provide special instructions if needed. Cancels and reschedules appointments as needed. * Takes requests for refills, labs and test results, if required. Assists with patient message call backs and prescription refill questions. * Organizes, expedites and follows-up on any paperwork related to patient care. * Opens, sorts and distributes mail, correspondence, transcription, lab results and diagnostic testing as assigned. *Assists with identifying and initiating necessary referrals for specialist appointments, procedures or tests.
Work consistently requires long periods of sitting, computer and phone use. Work requires some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. Must be able to lift up to 30 pounds. Must have intact senses of sight, hearing and touch. Must be able to speak and articulate clearly. Works in a fast-paced environment.
EDUCATION, EXPERIENCE AND CERTIFICATIONS
High School Diploma or GED required; Associates degree in healthcare related field preferred. Medical, secretarial, and/or customer service experience required. 1 year in a medical office or healthcare setting with experience in appointment scheduling and managing patient phone calls preferred. Experience as CMA/RMA, MOA or in a call center environment preferred.
At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.
As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.
Posting Notes: Not Applicable
Carolinas HealthCare System is an EOE/AA Employer
Carolinas HealthCare System
Website : http://www.carolinashealthcare.org/
Carolinas HealthCare System, one of the nation's leading and most innovative healthcare organizations, provides a full spectrum of healthcare and wellness programs throughout North and South Carolina. Our diverse network of more than 791 care locations includes academic medical centers, hospitals, healthcare pavilions, physician practices, destination centers, surgical and rehabilitation centers, home health agencies, nursing homes, and hospice and palliative care. Carolinas HealthCare System works to improve and enhance the overall health and wellbeing of its communities through high quality patient care, education and research programs, and a variety of collaborative partnerships and initiatives. Carolinas HealthCare System is an outgrowth of a community hospital originally founded in 1940. Since that time Carolinas HealthCare System has grown into one of the nation’s largest and most comprehensive systems, with more than 60,000 full-time and part-time employees, more than 7,460 licensed beds (acute care and post-acute care), and an annual budget exceeding $7.7 billion (comparable to many Fortune 500 companies).