Arkansas Department of Human Services
The Program Eligibility Coordinator II is responsible for organizing, coordinating, and supervising the activities of all eligibility program staff in medium-sized counties. This position is governed by state and federal laws and agency policy.
Supervises a staff by interviewing, recommending for hire, approving promotions, terminations, and leave requests, training new employees, reviewing project assignments and work performed, counseling, and evaluating the performance of incumbents. Provides administrative direction to subordinate staff by developing and establishing short and long term program goals and objectives, administering and evaluating project assignments, providing interpretation of policies and law in the absence of precedents to resolve issues and achieve implementation of project goals and objectives. Reviews and monitors program production to ensure compliance with state and federal guidelines and timely and accurate delivery of client services. Resolves procedural problems encountered by subordinates to maintain standard of quality and provides direct intervention in difficult or non-routine cases. Attends and conducts staff meetings to review new policy, discuss policy clarifications, and resolve problems. Enforces conduct standards based on agency policy and implementing personnel actions as needed. Maintains logs and records and compiles information and reports as needed. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of supervisory practices and procedures. Knowledge of federal and state laws, policies, procedures, and guidelines governing clienteligibility for income assistance programs. Knowledge of integrated computer systems. Ability to plan, organize, and oversee the work of subordinates. Ability to interpret and apply policies, procedures, and guidelines in determining eligibility forfinancial assistance programs. Ability to interview and obtain information. Ability to prepare oral and written information and reports. Ability to analyze case records and reports for compliance with program specifications anddetermine appropriate remedial action. Ability to use computer software programs and applications to maintain databases andproduce reports and written communications. Ability to plan work unit objectives and operation activities and to assign and direct the workof subordinate supervisors.
Minimum Education and/or Experience
The formal education equivalent of a bachelor’s degree in psychology, sociology, social work, business, public administration or a related field; plus three years of experience in human service program operations or a related field, including two years in a supervisory or leadership capacity within the program. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
5 years' experience in social or community service work including 3 years' experience in determining eligibility for SNAP and/or Medicaid and 3 years in a supervisory or leadership capacity in social service programs.
Certificates, Licenses, Registrations
Agency Specific Information
Division of County Operations
Special Work Condition
The starting salary for this position is $45,010 annually.
DCO Program Eligibility Coordinator II position requires some travel, including some overnight; lifting up to 20 pounds; frequent stooping and bending; ability to sit for extended periods of time including riding in a vehicle; extensive computer work utilizing Microsoft Office Suite; occasional overtime/ ability to utilize current phone system; clear enunciation; excellent verbal and written communication skills. This position is housed in the Baxter County DHS office in Mountain Home.
Special Application Information
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.
CONTINUOUSLY ADVERTISED POSITIONS:
Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list.
FOR ALL FAMILY SERVICE WORKER POSITIONS ONLY:
Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions:
Child and Family Development
Counseling (any field)
Education: Early Childhood, Elementary, Middle Level, Secondary, or Special
Family & Consumer Science
Human Development & Family Studies
Mail your transcript to the following address:
Arkansas Department of Human Services
P.O. Box 1437, Slot W301
Little Rock, AR 72203
The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.
$45,010.00 - $58,513.00 per year
The Department of Human Services (DHS) is Arkansas’ largest state agency, with more than 7,500 employees working to ensure citizens are healthy, safe and enjoying a high quality of life. The agency’s skilled and passionate staff cares for Arkansans of all ages. Often, that means providing a safety net for our most vulnerable residents. Families or individuals facing difficult times may need assistance to get back on their feet. People needing support will find at least one local DHS office in each of the state’s 75 counties.