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Job Details

Family Services Manager

Company name
Jackson County Habitat For Humanity

Jefferson, GA

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Job Title:  Family Services Manager

Purpose:  This position will manage the JCHFH’s Family Services procedures for the recruitment, processing, and selection of homeowner families, coordinate the sale of homes and provide direction for the programs designed to support families after they have been selected.  This position will also coordinate the work of the Family Selection/Services Committee while working to assist and nurture homeowners.

FLSA status: Non- exempt/ $40,000 a year – Fulltime

Direct Supervisor:  Executive Director


BA or BS degree preferred.

At least two years of related experience in social work or non-profits.

Must be a good listener and be able to engage in well-considered discussions.

Proven organizational skills with attention to detail and the ability to self-manage, prioritize initiatives and work well in a team environment.

Knowledge and understanding of basic computer skills (excel, word, power point, publisher)

Must pass Criminal Background Check and Sexual Offender Check.

Must possess a valid and unrestricted driver’s license and have reliable transportation.


1.  Recruitment of potential family partners and volunteers

Develop and maintain partner family recruitment process.

Coordinate and implement small group and public speaking orientations to educate homeowner candidates about the JC Habitat for Humanity program.

Evaluate and make recommendations for changes in process, where appropriate.

Obtain Qualified Loan Originator Certification through American Bankers Association (ABA) 12 hour online course.

Recruit volunteers as they relate to Family Service’s needs.

2.  Family Services

Review Family Services Policy and make sure current practices are consistent with policies.

Update Family Services Policy to reflect current practice and new legal issues

Manage homeowner selection process

Manage application orientations

Track and screen applications before submitting to Family Selection Committee for review

Set appropriate timelines for Family Selection Committee and notify families of their status in timely manner.

Train and accompany Family Selection Committee members on home interviews

Maintain homeowner files

Track sweat equity hours and send monthly sweat equity reports to homeowners and Executive Director.

Keep partner families abreast of upcoming classes, events, and sweat equity opportunities.

Maintain communication with Family Advocates and keep records of specific issues on file.

Provide staff support to Family Selection Committee, including scheduling, coordinating and attending committee meetings.

Work with homeowners to coordinate and prepare house dedications.

Work with Construction Manager to communicate homeowner requirements throughout building.

3.  Current Homeowners

Develop and distribute monthly newsletter focusing on educational and “pay it forward” opportunities.

Ensure relationship between homeowner and third party mortgage servicer is clear and ongoing.

4.  Development

Assist Executive Director in creation of Development Plan as it relates to homeowner stories, feedback, and other family services information.

Produce relevant Family Services content for marketing materials.

Company info

Jackson County Habitat For Humanity

Company Profile

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