Arkansas Department of Human Services
The Department of Human Services (DHS) Program Manager is responsible for planningand directing a specific human service program and providing technical assistance. Thisposition is governed by state and federal laws and agency policy.
Supervises a lower-level managerial, professional, and administrative support staff byinterviewing and recommending for hire, training employees or arranging trainingopportunities, assigning and reviewing work and special projects, evaluating theperformance of incumbents, and conducting staff meetings to clarify problems and obtainstatus reports. Determines program goals, objectives, and guidelines, develops and implements policiesand procedures, evaluates program effectiveness and compliance, initiates correctiveactions or revisions, and provides technical direction and administrative support to programpersonnel. Disseminates and interprets regulations, policies, and procedures to program participants,coordinates internal and external personnel and activities to identify needs, problems, andaccomplishments of program, conducts meetings to discuss program progress or problems,and presents program workshops or training. Participates in the development of an operating budget by identifying program needs,preparing justifications, monitoring expenditures, approving reallocation of funds, andpreparing related reports. Performs one or more of the following activities related to program responsibilities, includingapproving final orders, system design and/or licenses, researching and compiling surveyand statistical data, and performing the duties of professional program staff as needed. Performs other duties as assigned.
Special Job Dimensions
Knowledge, Abilities, and Skills
Knowledge of supervisory practices and procedures. Knowledge of the principles and practices of organizational management. Knowledge of state and federal laws applicable to program area. Knowledge of program planning, monitoring, and evaluation techniques. Ability to plan work unit objectives and operational activities and to assign and direct thework of subordinate supervisors. Ability to interpret and apply applicable laws, regulations, policies and procedures. Ability to evaluate program effectiveness and compliance. Ability to prepare and present verbal and written information. Ability to develop and implement program goals, objectives, guidelines, policies andprocedures.
Minimum Education and/or Experience
The formal education equivalent of a bachelor's degree in general business, social science, early childhood education, child and family development, or a related field; plus four years of experience in program planning or administration, including two years in a supervisory or leadership capacity. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Knowledge of the State Freedom of Information Act or processing requests for information.
Knowledge of DHS programs and services.
Organized, detail oriented, deadline driven, ability to juggle multiple tasks at once.
Certificates, Licenses, Registrations
Agency Specific Information
Office of Chief Counsel
Special Work Condition
The starting salary for this position is $45,010 annually. This position is located in Little Rock, AR.
Special Application Information
All DHS applicants must complete drug screening, as outlined in DHS Policy 1087, prior to being hired.
Applications are prescreened according to the state application, addenda, résumé, transcript, licenses and any other information that is submitted. Only transcripts should be submitted at the time of applications; reference letters, certificates, and licenses should be brought at the time of interview. Failure to complete the application form according to instructions with complete and accurate information will adversely impact your comparison to other candidates. List all prior work experience, including military service, with most recent employment first. You may include volunteer or unpaid work as part of your work history; however, you should include the number of hours per week which you performed these duties.
False, misleading, or incomplete statements may result in disciplinary action and possible termination.
Benefits package may include: health & life insurance, vacation & sick time, paid holidays, credit union membership, retirement, career bonus, and deferred compensation.
CONTINUOUSLY ADVERTISED POSITIONS:
Submitting an application for a continuously advertised position does not guarantee that a job is available for that position title; e-mails stating that the applicant meets the minimum qualifications for a position are for future reference. Applications submitted for continuously advertised positions are kept on file for 60 days. As jobs for that position title become available, eligible applications in that file that match the county and division criteria will be considered. On your application you should have designated in which counties and divisions you are willing to work. Please keep in mind that you will not appear on hiring lists for counties you do not designate. Do not select “statewide” from this county list.
FOR ALL FAMILY SERVICE WORKER POSITIONS ONLY:
Applicants must submit an official transcript by mail in addition to applications for all levels of Family Service Worker positions except for Family Services Assistant positions. Transcripts will remain on file for future applications. The following Bachelor’s, Master’s, and Doctorate degrees are valid for such Family Service Worker-type positions:
Child and Family Development
Counseling (any field)
Education: Early Childhood, Elementary, Middle Level, Secondary, or Special
Family & Consumer Science
Human Development & Family Studies
Mail your transcript to the following address:
Arkansas Department of Human Services
P.O. Box 1437, Slot W301
Little Rock, AR 72203
The transcript must be an official transcript sent from the university or college you attended. The transcript must still have the envelope sealed with the security seal affixed. Once the seal is broken, the transcript is considered void.
$45,010.00 - $58,513.00 per year
The Department of Human Services (DHS) is Arkansas’ largest state agency, with more than 7,500 employees working to ensure citizens are healthy, safe and enjoying a high quality of life. The agency’s skilled and passionate staff cares for Arkansans of all ages. Often, that means providing a safety net for our most vulnerable residents. Families or individuals facing difficult times may need assistance to get back on their feet. People needing support will find at least one local DHS office in each of the state’s 75 counties.