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Job Details

Outreach Specialist

Annapolis Junction, MD, United States

Posted on
Jun 27, 2020

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**MEMBERS ONLY**SIGN UP NOW***. Intelligence & Analytics (BI&A)
is seeking a
Outreach Specialist
to join a team which is responsible for providing hands-on and mission specific expertise for multiple analytic tools in the forms of direct user support, user communications, documentation, training, requirements vetting, and support to both software development and operations team for each tool.
Provide direct user support troubleshooting directly with the users and creating bug reports for developers to act upon
Gather requirements from new and existing users.
Create/maintain documentation to include: Release Notes, User Guides, SOPs, Test Reports, etc.)
Test new and existing tool features.
Contributing to overall process improvement and efficiencies supporting the existing customer base
Performing marketing, branding, and Outreach across a diverse customer/user base
Provide training as required (e.g. one-on-one, small briefings, VTCs, etc.)
Coordinate and communicate with users, developers and team members across multiple platforms (email, Jira, phone support and user community forums).
The Mid-level Systems Engineer shall have at least the following experience:
7 years performing and providing technical support to users, working with software development teams, and writing technical documentation
Broad SIGINT experience supporting various missions while using and training users on mission critical tools (Analytic Modernization tools as well as legacy analysis tools). Experience must be within the last five (3) years.
Experience communicating with developers and management
Experience developing and delivering interactive tool specific and event driven training courses in person and online
Extensive experience working with field support and forward deployed users
Experience performing product support (non-helpdesk) activities; Providing communication of new features to user community
Military/Civilian SIGINT analyst/reporting/linguist experience
Experience supporting software analysis, requirements, integration, and testing, specifically for analyst workflows and tool features
Experience supporting/using/training various SIGINT mission tools
Experience working with software development teams
Ability to contribute to overall process improvement and efficiencies
Experience developing and supporting software and training documentation on Confluence
Experience using JIRA and CONFLUENCE to support mission customers to
assess and resolve JIRA tickets
BI&A is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Equal Employment Opportunity is the Law
**MEMBERS ONLY**SIGN UP NOW***. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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