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Job Details

Outreach Specialist - United States Remote - PS20018

Company name
Anthem, Inc.

Location
Colorado Springs, CO, United States

Employment Type
Full-Time

Industry
Pr, Nonprofit

Posted on
Apr 09,2019

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Profile

Anthem

Outreach Specialist - United States (Remote) - PS20018

in

Colorado Springs

Colorado

Outreach Specialist - United States (Remote) - PS20018

Location:

United States

New

Field:

Customer Service

Requisition #:

PS20018

Post Date:

9 hours ago

Your Talent. Our Vision.

At Anthem, Inc.,

it’s a powerful combination, and the foundation

upon which we’re creating greater access to care for our members, greater value

for our customers, and greater health for our communities. Join us and together

we will drive the future of health care

This is an exceptional

opportunity to do innovative work that means more to you and those we serve at

one of America's leading health benefits companies and a Fortune Top 50

Company. 

The Outreach Specialist

will be responsible for serving as a main point of contact between the Company

and current members in a call center environment. Primary duties may include,

but are not limited to:

Research and telephonicoutreach to initiate activities that promote member access to care throughcommunity resources, services and programs

Provides timely and accurateresolution of inquiries and issues

Supports member access to carethrough research, identification and outreach related to home visits,processing of reports, and access to community services

Provides superior qualityoutcomes by taking ownership of issues to ensure timely resolution orfollow-up

Provides superior,professional, and courteous service to customers

Requires HS Diploma;

1 year of customer serviceexperience, understanding of the basic principles of managed care

1 year of understanding theconcepts of publicly financed health insurance such as Medicare andMedicaid programs;

1 years of call centerexperience

Or any combination of educationand experience that would provide an equivalent background

Comprehension of the variouscultural and linguistic needs of the Medicare and Medicaid population

Knowledge of the various healthand social services available in the assigned region with a specialemphasis on services offered by community based organizations

Ability to work professionallywith the company's associates, community-based organizations, providersand plan members.

Bilingual (Spanish) preferred.

Anthem,Inc. is ranked as one of America’s Most Admired Companies among health insurersby Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company forDiversity. To learn more about our company and apply, please visit us at careers.antheminc.comAn Equal Opportunity Employer/Disability/Veteran

Company info

Anthem, Inc.
Website : http://www.antheminc.com

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